Terms & Conditions

1. Service provider

• Legal name: VRTC CONSULTORÍA SL
• Company ID (CIF): B24946683
• Registered address: Calle Juan Manuel de la Morena 2, 03205 Elche, Alicante, Spain
• General contact: hola@getagentik.co
• Netherlands representative: Adam Moreno — adam@getagentik.co

2. Object and scope

Agentik groups automation services and products built on artificial intelligence agents, aimed at businesses and professionals. Accessing or using getagentik.co, its free tools or any of the products described below implies full acceptance of these terms.

3. The services and products

3.1 Sector automation services

Implementation of AI agents on top of the processes and tools the company already uses: lead capture, qualification and follow-up, handling of email, WhatsApp and web form enquiries, scheduling, a control panel and activity reports. Industries served: hotels and hospitality, dental and aesthetic medicine clinics, food industry, consultancies and agencies. Includes an initial diagnosis session and guided go-live.

3.2 AuditReady and AuditReady Sanidad

Subscription software for documentary preparation of food safety certifications (IFS Food, BRCGS) and for compliance of businesses holding a health registration (HACCP, plant records, traceability and allergens). Sold in tiers with a monthly fee. AuditReady does not certify, does not audit and does not replace the auditor's judgment or the food business operator's responsibility. The certification decision rests exclusively with the accredited body and legal food safety responsibility with the registration holder.

3.3 HUECO

Subscription software for warehouse location management: setting up the site, generating and printing labels and locating goods. Includes a free trial period with no card required.

3.4 Partner agency programme

A white-label reselling model. The agency freely sets its own price to the end client, VRTC delivers the implementation under the agency's brand, and the agency earns the implementation margin plus a recurring percentage of the maintenance fee for as long as the client remains active, as agreed in the partner agreement. The agency is responsible towards its client for the commercial relationship and for the regulatory compliance applicable to the data it manages.

3.5 Free tools

The voice demo, the cost calculator and the automation diagnosis are provided free of charge and are indicative only. Their results are estimates based on the values you enter and on average sector parameters; they do not constitute a binding offer, professional advice or a real diagnosis of your operation.

4. Ordering and payment

• Implementation services are formalised by accepting the commercial proposal and paying the corresponding amount.
• AuditReady and HUECO subscriptions are contracted online and charged via Revolut Business or the methods indicated in each case.
• The fee falls due at the start of each billing period and is non-refundable, except for breach attributable to VRTC CONSULTORÍA SL or where the guarantee in section 5 applies.
• Non-payment entitles us to suspend the service after 7 days' written notice.
• All prices are stated in Euros and exclude applicable taxes. For B2B clients in other EU Member States the reverse charge mechanism applies.
• Free trials require no card and do not automatically convert into a paid subscription.

5. Guarantee

Implementation services include a guarantee during the first 14 days from go-live (30 days for the hotels plan). If the system is not operational for reasons attributable to the system, we will offer a free extension or a full refund of the setup fee, at the client's choice.

The guarantee does not apply where the client has not provided the necessary credentials or access, has not completed the onboarding session, or where results depend on factors outside the system's control, such as the client's market conditions, no-show rates or very low lead volume in the target area.

6. Client obligations

• Provide accurate, truthful information during configuration and keep it up to date.
• Grant the access permissions required for integration.
• Be responsible for the lawfulness of the data entered into our systems, hold a legal basis for its processing and inform data subjects where required.
• In AuditReady, ensure uploaded documentation is current and be responsible for its accuracy; the system analyses what it receives and does not verify the physical reality of the plant.
• Safeguard credentials and report any unauthorised access.
• Not use the service for unlawful activity, unsolicited communications, or in breach of the terms of the integrated third-party platforms (WhatsApp, Google, Meta, Telegram and equivalents).
• Not resell, sublicence or transfer access to third parties without written consent, except within the partner agency programme.

7. Intellectual property

Agent configurations, prompts, workflows, regulatory models, design and code of Agentik, AuditReady and HUECO are the property of VRTC CONSULTORÍA SL or its licensors. The client is granted a non-exclusive, non-transferable licence limited to the term of the contract.

The client retains full ownership of all their data: contacts, quality documentation, records and warehouse data. VRTC acquires no rights over it and does not use it to train its own or third-party models.

8. Confidentiality

Both parties will keep the information exchanged confidential and will not disclose it to third parties without prior written consent. This obligation survives termination for 2 years.

9. Limitation of liability

VRTC CONSULTORÍA SL shall not be liable for: interruptions caused by third-party providers (WhatsApp, Google, Meta, Telegram, email platforms or payment gateways); losses arising from the client's own commercial decisions; the outcome of audits, inspections or certification decisions; or indirect damages and loss of profits. Maximum liability is limited to the amount paid in the 3 months preceding the triggering event. Nothing in this clause excludes liability that cannot lawfully be excluded.

10. Service availability

We commit to 95% availability of monthly operating time. Planned maintenance, notified 24 hours in advance, does not count as downtime. In the event of non-compliance, the client receives a credit equivalent to the downtime on their next invoice.

11. Duration, termination and exit

• Implementation services run for the term agreed in the proposal; subscriptions renew monthly unless otherwise agreed.
• Either party may terminate with 30 days' written notice. Subscriptions may be cancelled with effect at the end of the current period.
• On termination the client may export their data. It remains available for 90 days and is then deleted.
• Early termination by the client does not entitle them to a refund of any setup fee paid.

12. Data protection

Both parties will comply with the GDPR and, for Netherlands-based clients, the UAVG. For data the client manages through our systems, VRTC acts as data processor and the client as controller. A Data Processing Agreement (Verwerkersovereenkomst) is available on request. Full details are set out in our privacy policy.

13. Changes to the service and to these terms

We may modify, improve or discontinue features with reasonable notice. Material changes negatively affecting the contracted service will be notified at least 30 days in advance, giving the client the right to terminate without penalty.

14. Governing law and jurisdiction

These terms are governed by Spanish law. For disputes not resolved amicably, the parties submit to the courts of Elche (Alicante), Spain, without prejudice to the client's right to bring proceedings in their country of domicile where applicable law so allows.

15. Contact

• General: hola@getagentik.co
• Netherlands: adam@getagentik.co